Communication & Behaviour

Strategic Communication with NLP

Selected NLP concepts applied to client conversations — practical rapport, listening, questioning and framing techniques rather than theory.

6 Modules Intensive Workshop Public or in-house delivery

Enquire About This Programme → Run this in-house

— Programme Modules

Six modules, built to be used immediately.

01
Communication Beyond Words
- How communication is interpreted
- Verbal and non-verbal communication
- Perception and individual perspectives
- Recognising communication patterns
02
Building Rapport
- Understanding rapport
- Matching communication appropriately
- Pace, tone and language
- Establishing connection without imitation
03
Listening for Meaning
- Developing greater awareness during conversations
- Recognising key words and client priorities
- Listening for underlying concerns
- Avoiding premature assumptions
04
Powerful Questioning
- Open and closed questions
- Clarifying questions
- Exploring assumptions and motivations
- Helping clients articulate needs more clearly
05
Language and Framing
- How language shapes understanding
- Positive and constructive framing
- Explaining complex ideas more clearly
- Reframing concerns without dismissing them
06
Applying NLP Concepts to Client Acquisition
- Prospect conversations and needs discovery
- Communicating recommendations
- Managing objections and difficult conversations
- Improving confidence and conversational flexibility

— What You Will Be Able To Do

Recognise how language and communication patterns affect client interactions
Apply rapport-building techniques appropriately
Use active listening to better understand client priorities
Apply structured questioning techniques during needs discovery
Communicate and frame information with greater clarity
Adapt communication approaches during different stages of the client conversation

Who should attend

Financial advisers, insurance agency leaders, bank and wealth advisory teams, and corporate or SME leaders whose results depend on trust.

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